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Frequently Asked Questions
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You can reach our customer support team by visiting the Contact Page or sending an email to our support team at contact@kolise.com
Australia and the Unites States are the only countries we ship to at the moment.
We do not charge anything for shipping for our customer in Australia and the United States.
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (AWST) Australian Western Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 12 business days (Monday to Friday).
- Estimated delivery time: 7 to 16 business days.
We take online security seriously. Payments on our website are protected using SSL encryption, and our systems are regularly reviewed to align with current security and regulatory standards.
We accept a variety of payment methods to make your shopping experience
seamless. This includes major credit cards such as Visa,
MasterCard, and American Express. We also support payments through Apple
Pay, Google Pay and SHOP pay. For your convenience, some regions may
have additional local payment options available, which will be displayed
at checkout. You can read our Payment Policy here.
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order is delayed in the delivery process due to various unforeseen circumstances.
You can check the status of your order via the following link: Track My Order
If you have not received anything 3 days after the expected delivery time, please contact us: Contact Us
A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy here.